The reason we do what we do is because of the clients. You are entrusting us to come into your home and to improve your living environment. It would be foolish of us to ignore what you have to say. If you are a Sweep client, just know that your feedback carries a lot of weight with us.
After you receive a cleaning, we will reach out directly to you and ask about your experience. It is important for us to hear what you have to say. Whether you thought it was awesome and wouldn’t change a thing, or maybe you had a terrible experience. We want you to point out any detail that either bugs you about Sweep or even suggest a feature you wish we had. It is all analyzed and thought about.
Since we are a new company, it is vital that we hear back from you. In the beginning, a client pointed out a payment processing issue. The speedy feedback allowed us to fix it immediately. We have had several requests and suggestions about the app that are all weighed out, and some of them are being implemented thanks to our clients.
If you are a regular client, you are a part of the Sweep family. That means from time to time I will reach out specifically to you and ask how your experience is going and ask for some suggestions. We pay extra attention to regulars because you are the lifeblood of Sweep and we strive to make sure your experience is excellent every time.
We also love reviews. There are so many different platforms to review businesses on, and we appreciate any and all. We ask that if you are having a bad experience, allow us to follow up and fix the problem before you put out a bad review for the world to see. If you aren’t satisfied after we try to fix it, then do what you have to do. We want you to experience everything we have to offer, from the cleaning to the customer service, to be able to put out a full and honest review.
In summary, Sweep cherishes all feedback and reviews. We will respond to and work on any areas of the business that the community thinks we are lacking at. We ask that you please give us any and all feedback after a service when we ask for it. That is what will keep us moving forward and improving, and it will benefit all current and future clients.