It is inevitable that you run into a situation that is beyond a Sweep cleaning. We clean dirt, dust, hair, water spots, crumbs, spills, or other day to day messes. We do NOT clean large grease spills, construction sites, fecal matter (other than toilets), pest infestations, or any other hazardous situation. If you run into a situation like that, you may deny service and refer them to a specialist.
In a situation where a client wants to add to their order, you may do so 1) as long as the client pays for it and 2) the client knows they are paying extra for it. Communicate with management to add to the total once approved.
However, you are not required to clean more than what is on the order. If a client wants to add to the order, you don’t have to do it since you planned your day based on the order placed. Don’t feel obligated to do anything extra that isn’t included. If it’s a small task, you can do so out of kindness. Never get taken advantage of though.