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FAQ

For immediate answers on FAQ's (frequently asked questions).

If you cannot find an answer to your FAQ, please email us at info@sweepllc.com and we will get back to you in a Sweep!

What is Sweep?

Sweep is a residential cleaning app based in West Michigan. Our goal is to revolutionize the cleaning industry by providing an intuitive online ordering platform that makes the process easier than ever. Select whichever pre-priced rooms/services you need,  schedule a cleaning at your convenience, and one of our certified Sweepers will accept your job in the app. Once completed, you can rate/tip your Sweeper. You can order at your leisure, or save by ordering recurring cleanings! 

Sweep currently serves West Michigan. This includes: Grand Rapids, Holland, Muskegon, and surrounding areas. If you are unsure if you are in the serviceable area, type your address in the app and find out! If you would like to be notified when we expand to your area, follow us on social media (@cleanwithsweep) for updates!

map of michigan Sweep app service area

Sweep is fully bonded and insured. In any case of damage or theft, you are covered. Order a cleaning worry free!

Absolutely. We background check and personally interview all of our Sweepers. Sweep is also bonded/insured so that you are protected in any event of theft or damage caused. Check out our Safety and Trust page for more info! 

Sweepers are not employees of Sweep, they are approved contractors who can accept jobs at their leisure. They are required to maintain a 4-star rating in the app to assure they are high-quality contractors. Sweepers use their own supplies/equipment. If you find a Sweeper that you want to request regularly, you can do so as long as they are willing as well!

Some Sweepers use Sweep to fill their schedule while they grow their own cleaning business. Many end up staying with Sweep full time because of the flexibility and ability to progressively earn more than they would on their own. Plus Sweep takes the finance, marketing, and scheduling off their plate so that they can focus on cleaning. 

Unfortunately, not all jobs get accepted. We try to provide enough Sweepers on our platform to cover most requests, but sometimes timing just doesn’t work out. Here’s the best ways to assure your job request gets accepted:
– Provide at least 48 hour’s notice.
– Include other times of availability in the notes section.
– You can always reach out directly to a Sweep admin (info@sweepllc.com) and they can work on matching you with a Sweeper at your requested time. 

We’ve got you covered! Our Sweepers come equipped with all necessary supplies. This includes green seal certified cleaning detergents. You can request to use your own if you have a preference. Since each Sweeper is independent, they will have their own variations of products/equipment.

Payment information is collected in the app when placing your order. Then, payment is collected after the cleaning is finished and submitted by your Sweeper.

After the order is completed, you will be notified to give an optional tip and can rate your Sweeper out of 5-stars. You may tip cash, but please be sure to let your Sweeper know that it is a tip. They are guided to not take any money if it is just sitting out. 

If you are a commercial cleaning account or for some reason don’t have an app order, you will be invoiced for the services. 

A standard cleaning is what you get by default every time you order a room cleaning with Sweep. It is considered a top to bottom surface cleaning. This includes light fixtures, horizontal surfaces, countertops/backsplash, interior window glass, appliance exteriors, sinks, tubs, toilets, mirrors, trash removal, vacuuming carpet, and sweeping/mopping floors.

For a full list of our service offerings, pricing, and what is included, check out our Services & Pricing page!

We offer a deep cleaning option in addition to any standard room cleaning order. This will include a standard cleaning PLUS: baseboards/trim, switch and outlet plates, window trim/tracks, cabinet exteriors, spot cleaning entry doors, corner cobwebs, and vents.

We recommend a deep cleaning 2-4 times per year. 

To order, add 1 deep clean service per room that you want deep cleaned. Ex. You order a kitchen and bathroom. To deep clean those in addition to a standard clean, you would order 2 deep clean options.

For a full list of our service offerings, pricing, and what is included, check out our Services & Pricing page!

Having our cleanings be pre priced is what separates us from other companies. This allows you to create orders fast and hassle free. We understand there are differences everywhere, but we have also found that subtle differences in square footage make little difference to the work output. Our cleaners use common sense to determine if a room size fits our standard range (we list specific square footage on our terms of service page). 

If you know a room is not standard but still want it cleaned, include that in the “notes” section of the app. Your Sweeper will be able to make any adjustments on site. Sweepers will also let you know if something doesn’t fit the “standard” specifications before they start cleaning. Communication is key to make the process run smoothly!

Move in/Move out cleanings are the solution for a complete cleaning experience for your new home or buyer. In addition to the standard cost of each room ordered, this option will include: deep cleaning in all rooms ordered, the inside of cabinets in the kitchen and up to 2 bathrooms, inside of 1 oven, and inside of 1 fridge.

No need to order any other add on services besides for the “Move in/out” service itself unless you have multiple appliances, etc. Home must be empty to qualify. 

To order, select all rooms of your house and select the move in/out option. That’s it! 

No, you do not. Many chose to leave once the cleaner arrives, or they leave their keys/code at a noted location. You will have access to your Sweeper’s contact info to go over any specifics as well if you cannot be there.

You are able to cancel/reschedule your service for free outside of 24 hours of your scheduled service OR if your job hasn’t been accepted up yet by a Sweeper. 

If your order is less than 24 hours away and has been accepted by a Sweeper, you will be charged a $25 cancellation fee. This goes directly to the Sweeper to aid their opportunity cost had they accepted a different job instead. 

You can cancel directly in the app when you open up your order. If you are just rescheduling, we recommend you contact your Sweeper or a Sweep admin to coordinate that instead of cancelling. 

If your cleaning situation is abnormal and it wasn’t noted on the order, you could be charged a $25 cancellation fee. If (for example) you order 1 living room and expect a 1200sq/ft area to be included with that, your price will need to be adjusted to accommodate the extra work. Otherwise, you will need to “cancel” and pay the $25 cancellation fee.

The same thing goes for unreported extreme cleaning situations. Any hazardous/unsafe cleanings are not covered by Sweep. Those cases include (but are not limited to): live pests/bugs, hoarding situations, excessive clutter, or pet/human waste.

Communication is key with Sweep. If only part of the cleaning is abnormal/doesn’t fit our standard cleaning, you may adjust the price to get that “non standard” area cleaned. Otherwise, you can cancel that portion of the cleaning and proceed with the rest of the cleaning as scheduled. 

Pets are a part of the family! We ask to know in advance if there are animals at the house so we can plan accordingly (there is a pets checkbox in the ordering process)

If a Sweeper has to leave the cleaning situation prior to completion due to a pet being unfriendly and/or disruptive, you will be charged a $25 cancellation fee.

We ask that any animals that may get in the way of a cleaning be either caged or put in a separate room during the service. If you have an animal on the loose and you are not home, note that with any instructions. That way, only a Sweeper who is comfortable with animals will accept your cleaning.

Things can be taken case by case depending on your cleaner and pet. 

We strive to provide a universal experience, no matter which Sweeper you get. With that being said, sometimes we miss things…we’re human after all!

If you experienced an unsatisfactory cleaning, please email us at info@sweepllc.com and we will do our best to resolve the issue.

Please submit your complaint with pictures (if applicable) within 48 hours of your service. We will either send a cleaner back to fix the issue, or send a partial refund for any qualifying areas with photo evidence.

Our tech team works hard to ensure that everything runs smoothly. Sometimes unexpected bugs happen, and we would love to hear what they are so we can improve your experience. Please email our tech team with your issues and screenshots if applicable: tech@sweepllc.com

We’re so happy to hear you want to join the team! To become a Sweeper (service provider), please visit our “Become a Sweeper” page for instructions. 

Absolutely! You are by no means required to tip, but it is a great gesture to show your Sweeper that they went above and beyond your expectations.

Tipping can also be completed in the app after the job has been completed and submitted by your Sweeper.

Handing them a cash tip is okay as long as you clearly state that it is a tip. Please do not leave cash tips laying out for Sweepers unless there is a note stating specifically that it is a tip. We do not want any confusion with tipping and theft. Thank you for understanding!

Our rating system is important for both you and the Sweepers.

Why it’s important for you: You are able to see the quality of cleaner you are getting. We require at least a 4-star average to remain a Sweeper on our platform. When you have a bad experience, your rating helps weed out any bad eggs we may have. It also is a queue for us to follow up and try to fix the situation.

Why it’s important for Sweepers: When you rate a Sweeper 5 stars, it builds towards their growth in earning a higher percentage of each cleaning. It’s important to show your Sweeper some love if they made you happy!

You can rate your Sweeper in the app when your job has been completed and submitted by your Sweeper. 

FAQ important to rate Sweepers

Although we are confident in our Sweeper’s ability to provide our service safely, we understand that there can be certain situations that can cause discomfort.

In a case where you feel physically threatened or unsafe, please contact your local police for immediate relief, as well as contacting us thereafter to address the situation.

If your provider made you feel uncomfortable through anything non life threatening, please contact Sweep immediately to address the issue. You can always ask a Sweeper to leave as well.

Check out our Safety & Trust page for more information.

You cannot currently change your order through the app after the cleaning has been submitted.

However, you can contact a Sweep admin to change your order for you prior to your Sweeper’s arrival. Email us at info@sweepllc.com. 

Changes can possibly be made when the Sweeper is already at your home, but they are not required to accommodate those changes as it might throw off their schedule. Typically, simple additions or subtractions are no big deal. 

We would typically say no, but it can depend on your Sweeper or situation. If it is a service your Sweeper is willing to provide, we will have to figure out a custom price. It shouldn’t be expected though.

Things like wall washing and carpet cleaning are services we can provide, but don’t list in the app because pricing is unclear from one situation to the other. If you are looking for those services, note it in your order or reach out to us and we will do our best to accommodate! 

Don’t worry, you’re covered! Sweep is fully bonded. We will take each case and investigate it to the best of our abilities using all of the available information and pictures.

If we find our Sweeper dishonest, they will immediately be relieved from being a Sweeper. We will file any serious cases with the police.

Never make false claims against a Sweeper. If a claim is found to be purposefully falsified, you will be banned from using Sweep services and could face legal action.

You can absolutely refuse to have the pictures taken. However, these pictures are only used for internal quality control purposes. We will only post these pictures publicly if you give Sweep permission to.

By refusing pictures, you are giving up your satisfaction guarantee as we use photos for this process. Please be sure to inspect your cleaning before your Sweeper leaves if you choose to do this.  

Don’t worry, you’re covered! Sweep is insured with General Liability insurance. We will be able to look into each case with before and after pictures and have a conversation with the Sweeper to see what may have happened.

Sweepers don’t have a good reason not to report an incident, so there shouldn’t be any cases that you wouldn’t know about before they leave.

If for some reason a Sweeper fails to report damage done, they could be relieved from being a Sweeper. If a claim is found to be purposefully falsified, you will be banned from using Sweep services and could face legal action.

Our Sweepers have the freedom of choosing any product combo/brands that they see fit. They are, however, required to use supplies that are green seal certified which ensures there wont be any harm caused to your family or pets. This creates a safer environment for everyone involved.

If you would like us to use your specific products, you may request that we do so in person or in the notes section on the app.

sweep cleaning products. Sweeper store.

Our Sweepers are highly encouraged to clean/disinfect their cleaning equipment. This is to prevent the passing along of germs/illness/pests from one home to another. For those with serious health risks, we recommend using a specialist in that area.

Although your Sweeper will provide a vacuum, if you are worried about spreading pet dander, you can instruct them to use yours instead.

Yes, there is a minimum of a $50 order to send a Sweeper to your home.